Frequently Asked Questions

Our MOQ is generally 100 pieces per style. Mixed orders are supported — you can mix different styles to meet the quantity. Sample orders start from 1 piece.

Yes, absolutely. You can provide your design drawings or samples, and we will create molds for production. We also support modifications to existing designs based on your specifications.

Our main materials are zinc alloy and copper alloy, with options for gold/silver/rose gold plating. We also set stones including cubic zirconia, pearls, resin, and enamel.

Of course! Sample fees range from $20-$100 depending on complexity. Sample fees are refundable when you place a bulk order.

Prices are calculated based on material type, craftsmanship complexity, and order quantity. Volume discounts are available — the more you order, the lower the unit price. Please contact us for a specific quote.

We accept T/T (Bank Transfer), PayPal, Western Union, Letter of Credit (L/C), and MoneyGram. Please visit our Payment page for detailed information on each method.

Yes, we have a tiered pricing system. 500+ pieces enjoy a 5% discount, 1000+ pieces enjoy a 10% discount, and 5000+ pieces receive custom pricing. Contact us for details.

Sample production takes 3-7 days. Small batches (50-500 pcs) take 7-15 days. Large batches (500-5000 pcs) take 15-30 days. Please see our Shipping page for more details.

We offer DHL/FedEx/UPS Express (3-7 days), Air Freight (7-15 days), and Sea Freight (25-45 days). The best option depends on your order size and urgency. See our Shipping page for full details.

Yes, we ship to over 200 countries and regions worldwide. Whether you are in Southeast Asia, North America, Europe, the Middle East, or anywhere else, we can deliver to your door.

We implement a 100% full inspection system. Every piece goes through 4 checkpoints: raw material inspection → semi-finished product inspection → finished product inspection → pre-shipment inspection.

If there are quality issues, we provide free replacements or refunds. Please provide photos or videos of the defects, and we will respond and resolve the issue within 24 hours.

Alloy jewelry can maintain quality for 6-12 months with normal wear. For non-human-caused quality issues, we offer free replacement within 3 months of delivery.